Returns
How to send your order back.
All NURO products can be returned within 14 days – even after brief testing. As the customer, you cover the cost of return shipping – the process itself is simple.
Four steps back to us.
01
Register your return
Fill in the form below with your order number and reason for return. You'll immediately receive a reference number and the return address by email.
02
Pack the item
Pack the item in its original packaging where possible, well cushioned. Include the reference number visibly or write it on the outside of the package.
03
Ship it at your own cost
Send the package to the address provided. You cover the return shipping cost; we recommend a shipping method with tracking and proof of drop-off.
04
Get your refund
Once we receive and inspect the item, we refund the purchase price to your original payment method within 14 days.
Important: return shipping costs are borne by the customer. We recommend shipping with tracking, as we cannot accept liability for transit until the item reaches us.
Register your return now.
Frequently asked questions.
Who pays for return shipping?+
As the customer, you cover the direct cost of return shipping. This applies regardless of the reason, unless the item arrived damaged or incorrect – in that case, contact us first via the form and we'll find a solution.
What items can I return?+
All our products – the ultrasonic cleaner, rPET cloths and cleaning concentrate – can be returned within the statutory period. If the ultrasonic cleaner has already been put into use (e.g. filled with water and operated), a return is usually no longer possible for hygiene reasons, or a value deduction may apply. See our withdrawal notice for details.
How much time do I have to return an item?+
The statutory withdrawal period is 14 days from receipt of the goods. We recommend registering your return promptly via the form.
When will I get my money back?+
Once we receive and inspect the item, we refund to your original payment method within 14 days at the latest.
Do I need to register the return in advance?+
Yes, please. This lets us process your return quickly and you'll immediately get a reference number and the correct return address.
I already opened the item – can I still return it?+
Your right of withdrawal generally remains even if the packaging has already been opened. Important: once the ultrasonic cleaner has actually been filled with water and operated, a return is usually no longer possible for hygiene reasons, or a value deduction may apply. If there's a defect within the warranty period, please contact us directly – a different process applies than the standard withdrawal return.
This page describes the practical process. The legally binding withdrawal notice can be found here: Withdrawal notice · Shipping information